At Kaleenvibe, every rug is crafted with care to ensure exceptional quality and craftsmanship. Please review our shipping policy before placing your order.
1. Order Processing
Once your order is confirmed, our team begins processing it for production, quality inspection, packaging, and dispatch.
Orders are processed on business days only (Monday to Saturday, excluding public holidays).
2. Delivery Timelines
Ready-to-Ship Rugs
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Processing & Dispatch: Within 7–10 Business Days
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Delivery after Dispatch:
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Standard Delivery: 5–7 Business Days
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Express Delivery: 2–4 Business Days (additional charges apply)
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Hand-Tufted Rugs
As every hand-tufted rug is handcrafted by skilled artisans:
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Production Time: 10–12 Working Days
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Standard Delivery: 5–7 Working Days from the date of dispatch.
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Express Delivery: 2–4 Working Days from the date of dispatch (charged on actual shipping cost).
Customized & Made-to-Order Rugs
Customised rugs are made specifically according to your selected size, design, color, and specifications.
Production time depends on the complexity and size of the order. Our team will provide an estimated production and delivery timeline after order confirmation.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Express shipping charges are calculated separately and are payable by the customer.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where available), along with the tracking details.
5. Delivery Delays
Although we strive to deliver every order on time, delays may occur due to:
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Weather conditions
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Natural disasters
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Public holidays
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Transportation disruptions
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Courier partner delays
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Government restrictions
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Other unforeseen circumstances beyond our control
In such cases, we will keep you informed of the updated delivery status.
6. International Shipping
Kaleenvibe ships internationally to selected countries.
Please note:
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International shipping charges are borne by the customer.
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Customs duties, import taxes, VAT/GST, brokerage fees, and any destination-country charges are the responsibility of the customer.
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Delivery timelines for international orders vary depending on the destination country and customs clearance process.
7. Failed Delivery Attempts
If a delivery cannot be completed due to an incorrect address, an unavailable recipient, a refusal to accept the shipment, or a failure to respond to courier communications, additional shipping or re-delivery charges may apply.
8. Damaged Shipments
If your package arrives damaged:
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Do not discard the packaging.
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Take clear photographs of the package and product.
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Contact Kaleenvibe within 48 hours of delivery.