Return & refund policy

At Kaleenvibe, every rug is carefully handcrafted and inspected before dispatch. We are committed to delivering premium quality products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days from the date of delivery if:

  • The product received was damaged during transit.

  • You received an incorrect product.

  • The product has a manufacturing defect.

  • The product is significantly different from the item ordered.

To initiate a return, please contact us within 48 hours of delivery with your Order ID, photographs, and a brief description of the issue.

2. Non-Returnable Products

The following items are not eligible for return or refund:

  • Customised or personalised rugs.

  • Made-to-order rugs.

  • Rugs that have been used, washed, altered, or damaged after delivery.

  • Products returned without original packaging, labels, or accessories.

  • Minor variations in colour, texture, size (±3% to ±5%), or weaving that naturally occur in handmade products.

3. Return Approval

All return requests are subject to inspection and approval by the Kaleenvibe Quality Team.

We reserve the right to approve or reject a return request if it does not meet the conditions outlined in this policy.

4. Return Process

To request a return:

       1. Email us support@kaleenvibe.com

  1. Mention your Order ID and contact details.

  2. Attach clear photographs or videos showing the issue.

  3. Our support team will review your request and respond with the next steps.

Do not return any product without receiving confirmation from our support team.

5. Refund Process

Once the returned product is received and successfully inspected:

  • Approved refunds will be processed to the original payment method.

  • Refunds are generally initiated within 5–7 business days after approval.

  • The time taken for the refund to reflect in your account depends on your bank or payment service provider.

6. Shipping Charges

If the return is due to:

  • A damaged product,

  • An incorrect item,

  • Or a verified manufacturing defect,

Kaleenvibe will bear the return shipping cost.

For all other approved returns, shipping and handling charges may be deducted from the refund amount, where applicable.

7. Cash on Delivery (COD) Orders

For COD orders, an advance payment of 10% of the total order value is collected to confirm the order.

If a return is approved, the refund will be processed after deducting any applicable shipping, handling, or other charges, in accordance with this policy.

8. Customised & Made-to-Order Rugs

Customised, personalised, and made-to-order rugs are specially crafted based on customer requirements.

Therefore, such products cannot be cancelled, returned, exchanged, or refunded once production has begun, except where the product is received damaged, defective, or materially different from the approved customisation.

9. Order Refusal

If a customer refuses to accept a shipped order without a valid reason, Kaleenvibe reserves the right to deduct applicable shipping, return shipping, packaging, and processing charges from any eligible refund.

10. Contact Us

For return or refund assistance, please contact:

Kaleenvibe

Email:   support@kaleenvibe.com

Phone: +91 7007970455